FAQ

Frequently Asked Questions (FAQ)
AWEXIA LTD
Address: 16 Sage Close, Stoke-On-Trent, England, ST1 3SF
Email: info.shopify@thfvn.com
Tel: +44 203 966 5566

1. What products do you sell?
We specialize in selling high-quality sofas with various styles to suit all home styles. You are welcome to buy.

2. How long does it take to ship after placing an order?
We will arrange shipment within 1–3 working days after receiving the order and completing the payment, and provide logistics tracking information.

3. How much is the local UK shipping cost?
The standard local UK shipping cost is £20, and the specific arrival time is usually 3–7 working days.

4. Do you provide international delivery?
Yes, we support international delivery. The international shipping cost is £50, and the estimated delivery time is 7–15 working days, depending on the country and region.

5. Can I return or exchange the product?
Yes, we support return or exchange.

Customers must apply within 14 days of receiving the product;

The product must be in its original condition, unused, and packaged intact;

The return shipping fee is £70, which is borne by the customer (unless it is a quality issue).

6. What if the product is damaged during transportation?
Please contact us within 48 hours and attach clear photos. We will handle the relevant issues for you as soon as possible.

7. Do you provide customized services?
Currently, we do not provide customized services. All products are subject to the existing styles on the website.

If you have any other questions, please contact us by email or phone, we will serve you wholeheartedly!

📧 Email: info.shopify@thfvn.com
📞 Phone: +44 203 966 5566

Thank you for choosing AWEXIA LTD. We look forward to providing you with an ideal sofa and a comfortable shopping experience!